Customer Experience Center

Elevate Customer Engagement with Customer Experience Center Solutions

Customer Experience Centers (CECs), known also as innovation hubs, are essential in cultivating deeper customer relationships. More than just a physical space, a CEC offers an interactive and immersive journey showcasing your products, real-world applications, and interactive demos.

 

Virtual Experience Centers (VECs) mark a leap in customer engagement, driven by the latest in immersive technology and Generative AI. These centers provide a sensory-rich experience, accessible anytime and from anywhere.

 

Designing these spaces demands planning and execution, a task we are used to handling. We offer comprehensive solutions for constructing physical CECs and expanding them into the digital version with VECs. Our services include everything from conceptualization, content creation, and 3D modeling, to the deployment of the necessary technology.

Use Cases & Process

Creating a Virtual Customer Experience Center (VEC)

Our web-based VECs immerse your prospects in a virtual world mirroring a physical presence. AI-guided tours enable interaction with exhibits and simulations, providing an in-depth understanding of your products and innovations.

 

  • Goal Alignment: We start by aligning with your business goals and understanding your audience to craft unique virtual journeys.
  • 3D Environment Design: Leveraging our 3D design expertise, we craft the ideal virtual space for your VEC, utilizing our extensive library of Digital Twins or creating bespoke models that embody your brand.
  • Immersive Simulations: We design interactive areas within your VEC for engaging and informative experiences.
  • AI-Powered Guides: Develop AI guides for natural, knowledgeable visitor interactions.
  • Robust CMS Integration: Our CMS ensures controlled access, personalization, role management, and analytics for your VEC.

Building a Physical Customer Experience Center (CEC)

Create an immersive CEC that is a mix of physical exhibits with digital engagement. We specialize in crafting such environments, integrating visual design, 3D modeling, and interactive content to extend your brand’s reach both physically and virtually.

 

  • Strategic Planning: We consider your business objectives and audience to design a space that caters to diverse visitor narratives, within your spatial and budgetary constraints.
  • 3D Visuals & Content Creation: From initial mood boards to detailed 3D renders, we create a foundational blueprint for your CEC, enriched with engaging, story-driven content.
  • Virtual Expansion with VEC: Extend your CEC’s reach with a VEC, providing global access and 24/7 engagement.

Revitalizing Your Existing CEC

Need to refresh your existing CEC? Whether it’s realigning with current goals, enhancing engagement, or updating content, we can revitalize your center.

 

  • Consultation & Strategy: We assess your CEC’s current state, align it with new objectives, and develop a revitalized strategy.
  • Content Overhaul: Leveraging our experience, we breathe new life into your CEC with interactive, relevant content.
  • Digital Expansion: Broaden your reach with a VEC, a digital extension offering global accessibility and easy content management.

Key Features of CEC and VEC

vs-features
Easy Web Access
Our cloud streaming technology ensures accessibility across all devices and browsers.
Bespoke 3D Modeling
Customize or create 3D models to your exact specifications.
Interactive Experience Management
Tailor your space with dynamic hotspots, engaging simulations, and interactive features.
Experience Templates
Modify and save various elements as templates for future use.
Dynamic Media Integration
Easily update and switch media content through our platform.
Spatial Collaboration Tools
Enhance experiences with integrated spatial audio, video, and Microsoft Teams chat.
AI Reps
Train AI mascots in your brand’s tone for interactive visitor assistance.
Advanced Analytics
Monitor user engagement and extract meaningful insights.
User Role Managemen
Assign diverse user roles for comprehensive experience control.
Seamless Integrations
Link your experience with your website, CRM, and real-time data systems.

FAQs

What is a Customer Experience Center?

A CEC is an immersive space designed to showcase your products and brand story interactively.

Differences Between CECs and Traditional Showrooms?

CECs offer holistic brand experiences with interactive technologies, unlike traditional showrooms focused on product display.

Effectiveness of CECs in B2B?

Yes, CECs effectively demonstrate complex solutions in B2B, enhancing client engagement and understanding.

What is a Virtual Experience Center?

A VEC is a digitally immersive environment that showcases your company’s journey and offerings through interactive content.

Advantages of a VEC?

VECs allow global engagement and offer measurable interaction metrics, providing ROI assurances.

VEC Creation Process?

Our process includes strategic consulting, 3D environment creation, AI guide customization, and analytics implementation.

Technologies Powering VECs?

VECs are driven by photorealistic 3D modeling, interactive simulations, XR device support, and robust cloud streaming.

How VECs Differ from Online 3D Models?

VECs provide immersive, real-time experiences with interactive narratives and AR/VR access, unlike static 3D models.

Ready to Develop your Customer Experience Center?

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